Smart Plans
Behavior-driven triggers that never drop a lead
Every channel in a single coordinated flow
Describe it in plain language — AI builds the plan
See exactly how every plan performs
Frequently Asked Questions
-
What are Smart Plans in Lofty?+ -
Smart Plans are automated, multi-step follow-up workflows built into the Lofty platform. A plan enrolls a lead on a trigger, then runs a timed sequence of emails, texts, tasks, and other actions — so every lead gets consistent follow-up without manual work.
-
Can AI build a Smart Plan for me?+ -
Yes. With the AI Builder, you describe what you want to automate in plain language — like a welcome series for new leads or a post-closing anniversary drip — and AI builds the plan for you. Lofty also detects gaps in your automation coverage and offers one-click AI-generated plans to fill them.
-
What channels can a Smart Plan use?+ -
Smart Plans work across email, text, call tasks, postcards, letters, ringless voicemail, and in-app notifications — all coordinated in a single workflow, so your outreach feels consistent no matter the channel.
-
Do Smart Plans stop when a lead responds?+ -
Yes. Plans can pause themselves automatically the moment a lead engages — for example, when they reply to a text or email — so a lead who just answered never receives an out-of-place automated message.
-
Do I have to build every plan from scratch?+ -
No. Lofty includes a library of ready-made Smart Plans — like new lead nurture, open house follow-up, past client anniversary, and expired listing outreach — that you can apply as-is or customize to fit your workflow.