Chime Invests $1M in Client Service Offerings and Triples Customer Success Team
Here at Chime, customers are our #1 priority and we are dedicated to upholding our industry reputation of listening and responding to their needs. To that end, this past year we invested more than $1M in our client service offerings and tripled our customer success team – adding digital marketing analysts, customer success managers, onboarding specialists, and tech support to ensure our valued customers fully maximize their investment in our platform. Today, we are proud to report an onboarding customer satisfaction (CSAT) score of over 90 and tech support CSAT score of over 88, and based on the hard work of our customer success team, our current time to first response rate is less than 30 minutes, nearly 80% faster than the average technology company!
- Check out this new video featuring our stellar customer success team.
Relying on a new customer success management platform to proactively deliver more personalized service, bolstered Help Center features, expanded self-help options, and extended professional service offerings, we continue to prioritize customer service and deliver the tools today’s real estate professionals need to effectively identify, nurture and convert leads for increased business. Steve Lopez, our Vice President of Customer Success notes, “We will continue to expand our customer success team, library of practical resources, and innovative tech tools to provide the high touch service and support real estate professionals need to effectively compete in today’s dynamic market.”
- Check out news highlighting our commitment to customer success HERE.
Want to join our team? Visit HERE to learn more open positions at Chime!